Shipping policy
When you place an order on asjidwheh.us, it immediately enters our system queue.
Our daily logistics cut-off time is strictly set for 14:00 (2:00 PM).
This standard operates under GMT-08:00 Pacific Standard Time (Los Angeles).
Any order completed after 14:00 will automatically move to the following business day's queue.
Phase 2: Warehouse Processing & Handling Time
Before shipment, every item must pass through our standard checking and packing procedures.
Our standard order handling time requires 1 to 7 Business Days.
Please note that our fulfillment facility prepares and dispatches packages from Monday through Friday only.
Orders placed over the weekend will begin their handling stage on Monday morning.
Phase 3: Transit Logistics & Shipping Duration
Once packaging is completed, your shipment is securely handed over to our postal carriers.
The estimated transit time for delivery is 7 to 15 Business Days.
The shipping networks and delivery couriers move cargo strictly from Monday through Friday.
Phase 4: Total Expected Delivery Calculation
By adding the processing window to the carrier transit duration, your total waiting time is determined.
The total estimated delivery window is 8 to 22 Business Days from your initial checkout date.
Please use these timelines as an estimated guideline, as unexpected weather or customs delays may occur.
Phase 5: Cost Transparency at Checkout
We do not believe in hidden fees or unexpected shipping charges.
All exact shipping rates will be calculated automatically based on your destination.
These costs will be clearly displayed on your screen before you input your final payment.
Phase 6: Tracking Allocation & Notification
We ensure you can track your package every step of the way.
A dispatch email containing a tracking link will be sent to you as soon as the label is scanned.
Please allow 24 to 48 hours for the carrier system to refresh and show active movement.
Phase 7: Import Taxes & Customs Duties
Our storefront operates on a strict Delivery Duty Unpaid (DDU) framework.
asjidwheh.us is not responsible for any international customs tariffs, duties, or local taxes.
All additional clearance fees applied during transport are the sole financial responsibility of the customer.
Phase 8: Transport Damage Claims
We use protective materials, but shipping mishaps can occasionally happen.
If your item arrives broken or your package is lost, please contact our support desk immediately.
Please keep all original boxes, labels, and broken items intact so we can process your insurance claim.
Phase 9: Support Channels & Store Contact
Our dedicated customer care team is available to assist you with any delivery exceptions.
Online Domain: asjidwheh.us
Support Email: support@asjidwheh.us
Store Phone: +1 618-689-7004
Operating Hours: Monday – Friday (9:00 AM – 5:00 PM PST)