Refund policy

Thank you for shopping with us! If you are not entirely satisfied with your purchase, we are here to help. Our return and refund process is designed to be straightforward and hassle-free.

1. 30-Day Return Window
You have 30 days from the date you receive your item to request a return. To be eligible for a return, your item must meet the following criteria:

It must be unused, unworn, and in the same condition that you received it.

It must be in its original packaging with all tags attached.

You will need to provide the receipt or proof of purchase (such as your order number).

2. How to Initiate a Return
To start a return, please follow these steps:

Contact our customer support team via email at support@asjidwheh.us or call us at +1 618-689-7004.

Provide your order number and the reason for the return.

Once your request is reviewed, we will send you detailed instructions on where and how to send your package.

Please Note: Items sent back to us without first requesting a return will not be accepted.

3. Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery. If the product is defective, damaged, or if you received the wrong item, contact us immediately at support@asjidwheh.us so we can evaluate the issue and make it right as quickly as possible.

4. 7-Day Refund Processing
Once we receive and inspect your returned item, we will notify you via email regarding the approval or rejection of your refund.

Approved Refunds: If approved, your refund will be processed automatically to your original method of payment.

Timeline: Please allow up to 7 business days for the refund to be processed and credited back to your account.

(Note: Depending on your bank or credit card company, it may take an additional few days for the transaction to officially post to your statement.)

5. Contact Us
For any questions regarding your return, refunds, or overall shopping experience, please reach out to our dedicated support channels:

Email: support@asjidwheh.us

Phone: +1 618-689-7004

Support Hours: Monday - Friday, 9:00 AM - 5:00 PM (EST)